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Privacy Policy

Optimal U Inc. is committed to safeguarding your personal information and ensuring your privacy. This Privacy Policy explains how we collect, use, store, and protect your data. By using our services or website, you consent to the practices outlined below.

Information We Collect

Personal Information: This includes your name, contact details, date of birth, and health information provided during consultations or through our digital platform.
Usage Data: We collect information about how you use our website and digital platform, including IP address, browser type, and activity patterns.
Payment Information: For membership and service payments, we securely process financial data via trusted third-party payment providers.

How We Use Your Information

  • To Provide Services: We use your data to deliver personalized healthcare services, track progress, and manage your membership.
  • To Improve Your Experience: Usage data helps us optimize our digital platform and tailor content to your needs.
  • To Communicate: We may contact you for appointment reminders, health updates, promotional offers, and newsletters (with opt-out options available).

Data Protection

Secure Systems
We use encryption and secure servers to protect your personal information from unauthorized access.

Limited Access
Only authorized personnel involved in your care have access to your data.

Compliance
We adhere to all applicable privacy laws, including the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA).

Sharing Your Information

  • With Your Consent: When coordinating care, we may share your information with your family physician or specialists.
  • Third-Party Services: Some data may be shared with third-party vendors for payment processing or platform hosting, always under strict confidentiality agreements.
  • Legal Requirements: We may disclose information if required by law or to protect the safety of individuals.

Your Rights

Access and Correction:
You have the right to review and update your personal information.
Data Portability:
Request a copy of your personal data for use elsewhere.
Withdraw Consent:
You can opt out of non-essential communications at any time.

Cookies and Tracking

Our website uses cookies to enhance user experience and analyze traffic. You can adjust your browser settings to manage cookies or disable tracking features.

Retention Policy

We retain your data only for as long as necessary to provide services, comply with legal obligations, or resolve disputes.

Policy Updates

This Privacy Policy may be updated periodically. Changes will be communicated via our website or email.

Contact Us

If you have questions about our Privacy Policy or wish to exercise your rights, please contact us
Contact Us for Privacy Inquiries
Book an Appointment to Speak with Us